Know exactly what happens to every email your institution sends.
BdREN MailOps tracks mail delivery, explains bounces and monitors the health and reputation of member institutions' mail servers in one dashboard.
Delivered
98.4%
Deferred
1.1%
Bounced
0.5%
Servers healthy
24 / 25
Example figures
Everything a mail admin needs
From a single bounce to network-wide trends, without logging into every server.
Delivery tracking
Every message's journey: accepted, deferred, delivered or bounced, with relay, delay, DSN and the full SMTP reply.
Bounce intelligence
Hard and soft bounces classified as unknown user, mailbox full, spam block, DNS or TLS failure, with plain-language explanations.
Health & reputation
Scheduled SMTP/IMAP probes, TLS certificate expiry, MX, SPF, DKIM, DMARC, reverse DNS and DNS blacklist checks.
Alerts & incidents
Get notified by email or webhook when a server goes down, gets blacklisted or its bounce rate spikes.
Reports
Delivery, bounce, domain and uptime reports per organization or server. Export to CSV or PDF, or schedule them by email.
Multi-org access control
Owners, admins, operators and viewers per organization. BdREN NOC gets a network-wide view.
Up and running in five steps
The onboarding wizard verifies each step before you move on.
- STEP 1
Create an account
Sign up with your institutional email.
- STEP 2
Add your organization
Register your university or institute and invite your team.
- STEP 3
Connect mail servers
A guided wizard checks DNS, tests SMTP/IMAP and gives you a ready-made log agent.
- STEP 4
Install the agent
One command on the mail server ships Postfix/Exim/Sendmail logs securely to the portal.
- STEP 5
Monitor & report
Watch live delivery, investigate bounces and share reports with management.
Access by organization and role
Anyone can register and create an organization. Owners invite colleagues and choose what each person can do. A user can belong to several organizations with a different role in each.
- Data is isolated per organization
- Invitations by secure, expiring link
- Every sensitive action is written to an audit log
- BdREN NOC super-admins see the whole network
| Permission | Owner | Admin | Operator | Viewer |
|---|---|---|---|---|
| View dashboards & logs | ||||
| Export reports | ||||
| Manage servers & checks | — | |||
| Acknowledge alerts | — | |||
| Manage members | — | — | ||
| Organization settings | — | — | ||
| Delete organization | — | — | — |
Frequently asked questions
Which mail servers are supported?+
Postfix, Exim, Sendmail and Zimbra (Postfix-based) through the log agent. Exchange and cloud relays can push events through the JSON API. SMTP/IMAP and DNS health checks work for any server.
Does the portal read our email content?+
No. The agent only sends MTA log lines: queue IDs, addresses, status, relay and SMTP responses. Message bodies never leave your server.
How are credentials stored?+
SMTP/IMAP passwords used for probes are encrypted with AES-256-GCM. Agent keys are stored only as hashes and can be rotated at any time.
Who can see our data?+
Only members of your organization, according to their role, and BdREN NOC super-administrators.
About BdREN
BdREN is the National Research and Education Network of Bangladesh. Started in 2009 under HEQEP, it is run by a non-profit trust and connects universities and research institutes across the country, linking them to the global research community through TEIN.
MailOps is a BdREN service that helps member institutions run reliable, reputable email.
- 2009
- BdREN started
- 3,200 km
- OPGW fibre leased
- 2nd
- Asia-Pacific NREN maturity, 2022
Ready to connect your mail servers?
It takes about ten minutes per server.